Introduction
This Citizen’s Charter ("Charter”) of ScoremeAA (“Company”,” ScoremeAA”
“we”, “our”) highlights our commitment towards customer satisfaction
and contentment. It represents our ongoing efforts to focus on the
commitment of the Company towards its Customer in respect of
service standard, non-discrimination and easy accessibility and
grievance redress etc. It details our key commitments and
responsibilities and also specifies the obligations on the part of the
customers for a healthy Company-customer relationship.
Vision
Our vision is "Data and information sharing using Account
Aggregation”.
ScoremeAA vision to enable data and information sharing in a safe, secured
manner using account aggregator framework.
Mission- AA Responsibility:
Our mission is to enable data sharing using account aggregator:
-
100% User Data Ownership: You have 100% ownership of your data, and sharing
only happens
with your consent. We never have access to your data at any point of time.
-
Easy Consent Management: Approve, reject, pause, or revoke data sharing
consent effortlessly. Keep track of your consent history for peace of mind.
-
Top-Notch Security: We take your security seriously. It ensures your data is
safe and encrypted at all times, protecting it from unauthorized access.
-
Say Goodbye to Paperwork:Streamlines data sharing, making it hassle free and
paperless. No more tedious forms or paperwork to deal with.
-
Lighting-Fast Data Sharing: With our lightning-fast capabilities, you’ll get
the information you need in real-time, without any delays.
-
User-Friendly:Our interface is intuitive and easy to navigate, making
financial data management simple for users of all level of expertise.
Further ScoremeAA will Adhere to following data security responsibilities
ScoremeAA shall provide the account aggregator platform services in accordance with applicable laws
including AA Master Directions.
ScoremeAA consent workflow will be based on the specifications in AA Master Directions.
ScoremeAA shall not support transactions by Customers.
ScoremeAA shall share the information only with the Financial Information User to whom it relates or with
any other Financial Information User as consented to by the customer.
ScoremeAA shall not sell, disseminate or use Financial Information in any manner deviating from Applicable
Laws and in any manner detrimental or likely to be detrimental to the Customer.
ScoremeAA shall not request or store Customer credentials (like passwords, PINs, private keys) which may be
used for authenticating User to the Financial Information Provider.
ScoremeAA shall not store any Financial Information of the User accessed by it from the Financial
Information Provider.
Objective
The objective of this Charter is to detail about our services, key commitments and responsibilities
towards our customers. It also specifies the obligations on the part of the Customers for a healthy
Company-customer relationship. This Policy is applicable for the account aggregation business of the Company
Disclaimer and application of Charter
This Charter is not legally enforceable and, therefore, is non-
justiciable. It is not a legal document creating rights and obligations.
However, it lays down the principles adopted by the Company for
facilitating the delivery of our account aggregation services to the
Customers. It lays down specified standards, quality and time frame,
for our Services and elucidates our commitments to our customers.
The various commitments and timelines spelt out in this Charter is
subject to fulfilment of the requirements of the RBI’s Master
Directions and various circulars or communications regarding the
Account Aggregator services and where there is a conflict between
the Charter and the current instructions of RBI, RBI’s instructions
would prevail.
Relevant definitions
“Customer” means a ‘person’ who has entered into a contractual
arrangement with the Company to avail services provided by the
Company.
“Financial Information”
shall have the same meaning as ascribed
to the term under 3(ix) of the Master Directions.
“Financial information provider”
shall have the same meaning
as ascribed to the term under 3(xi) of the Master Directions
“Financial information user”
shall have the same meaning as
ascribed to the term under 3(xii) of the Master Directions.
“Master Directions”
shall mean the Master Direction- Non-Banking
Financial Company - Account Aggregator (Reserve Bank) Directions,
2016 as amended from time to time.
Our Services
We provide our customers with a single dashboard where he/she
can get a holistic view of all his/her financial information by
consolidating his/ her own data in one place. It enables Customer to
share data in real time with Financial Information Users through
Financial Information Providers. Data will be shared only on
Customer’s express permission and consent. Customer will have
access to all consents given. All consent provided are also designed
to be revocable.
Data Security
ScoremeAA has adopted required IT framework and interfaces to ensure
secure data flows from the Financial Information Providers to its own
systems and onwards to the Financial Information Users.
ScoremeAA will provide adequate safeguards as part of its IT systems to
ensure that it is protected against unauthorised access, alteration,
destruction, disclosure or dissemination of records and data.
Provisions will be made for Disaster Risk Management and Business
Continuity.
ScoremeAA shall ensure that Information System Audit of the internal
systems and processes is in place and shall be conducted at least
once in two years by CISA certified external auditors. The audit
reports will be submitted to the Regional Office of the Department
of Supervision of the Bank, under whose jurisdiction the Registered
Office of ScoremeAA is located, within one month of submission of the
report by the external auditor.
Our Key commitments and responsibilities
ScoremeAA shall provide the account aggregator platform services in
accordance with applicable laws including AA Master Directions.
ScoremeAA consent workflow will be based on the specifications in AA
Master Directions.
ScoremeAA shall not support transactions by Customers.
ScoremeAA shall share the information only with the Financial,
Information User to whom it relates or with any other Financial,
Information User as consented to by the customer.
ScoremeAA shall not sell, disseminate or use Financial Information in any
manner deviating from Applicable Laws and in any manner
detrimental or likely to be detrimental to the Customer.
ScoremeAA shall not request or store Customer credentials (like
passwords, PINs, private keys) which may be used for authenticating
User to the Financial Information Provider.
ScoremeAA shall not store any Financial Information of the User
accessed by it from the Financial Information Provider.
Right of customer
Customer shall provide consent for sharing the Financial Information
including the purpose for which the Financial Information will be
shared and the duration of the Financial Information.
Customer shall have the right to approve/reject/pause/revoke data
sharing consent & track consent history
Customers shall be able to access record of the consents,
revocations and the FIUs with whom the information has been
shared for a period of 3 years from expiry of consent.
Policy Governance
The following table identifies who within ScoremeAA is Accountable,
Responsible, Informed or Consulted with regards to this policy. The
following definitions apply:
Responsible-the person(s) responsible for developing and
implementing the policy.
Accountable-the person who has ultimate accountability and
authority for the policy.
Consulted-
the person(s) or groups to be consulted prior to final
policy implementation or amendment.
Informed the person(s) or groups to be informed after policy
implementation or amendment.
| Responsible |
Ashish Anand |
| Accountable |
Ayush Jindal |
| Consulted |
Praveen Khanna |
| Informed |
Sumeet Aggarwal |
Violations of this policy will lead to disciplinary action as per the Code of
Conduct, which may include termination of employment in severe cases.
Customer obligation
Customer must read carefully all the terms & conditions of Company for
obtaining any service, with the necessity to identify any fees or any other
liabilities or obligations laid down on the customer.
Process & Availability of Chitizen Chartar
The Charter shall be published Company’s website.
The Customer can ask for the copy of the Charter by placing a request to
the Company.
Grievance Policy and Mechanism
To maximize the experience of our customers by providing customer-
centric services with highest possible standards, the Company has
adopted a Grievance Redressal Policy that sets processes and timelines
for handling complaints and grievances. The Grievance Redressal Policy is
available at Grievance Policy
Further, any suggestions from the customers to improve the services can
be shared on mail id grievance@scoremeaa.co.in
Policy Review & Revision
This policy will be reviewed and updated regularly, at least annually, to
ensure it remains effective and relevant to the ScoremeAA needs and
the current threat landscape.
It will be reviewed as it is deemed appropriate, but no less frequently
than every 12 months. Policy review will be undertaken by Board of
directors.
